Type1:SMS

【Delivery Method】Text to Personal Phone Number

※ Please make sure to enter the correct mobile phone number before placing an order. After sending an SMS message, we can’t offer you a refund or exchange.?

※ After the order is placed, the redemption link and password (the link may be a barcode or QR code) will be sent via text message. Please bring the text message to the store to use.

※ Some electronic vouchers from certain merchants have expiration dates and cannot be used after they expire. Please refer to the product description for details.

Type2: Account

【Delivery Method】Display in e7line Order History / e-wallet

※ Please note the usage period. They cannot be used after expiration.

※ Each voucher may only be used once.

※ Each electronic voucher is for a specific purpose, so please pay attention to the usage period and instructions before placing an order. Once sold, refunds cannot be processed.

Type3: SOGO APP

【Delivery Method】SOGO APP (Electronic Gift Voucher Zone)

※ After the order is placed, it will be Top-Up to your account within 1-3 days (excluding holidays).

※ No expiration date.

※ Before placing an order, you need to download the SOGO APP and register as a SOGO member.

※ This voucher is only applicable at SOGO Department Store. It is not applicable to other Far Eastern Group companies, and some counters may not accept it. Please refer to the description for details.

Q: I have not been receiving text messages.?

A: You may have enabled the 'Reject Business Texts' function provided by your telecommunication service provider, which may prevent you from receiving text messages properly.

Please notify our customer service (LINE ID: @tuk9915w), and we will assist you as soon as possible.

Q: What should I do if my e-ticket has expired??

A: Some e-tickets have expiration dates and cannot be used once they expire. We recommend placing an order when you have a need and using it within the promotional period.

Q: Can e-tickets be refunded??

A: e-ticket are non-refundable, so please pay attention to the usage period and instructions before placing an order.

Q: Can e-tickets be used in multiple transactions??

A: Some products can only be redeemed once. We recommend referring to the product description or contacting customer service before placing a product order.

Q: Can e-tickets be transferred to others for use??

A: Yes, e-ticket are not personalized, so anyone can redeem them. Once sent, the responsibility for safekeeping will be transferred to the purchaser.

Phone : 02-8912-4000 # 887306、887304、887302